In the unfortunate event that your iPhone needs repair, you will want to read the iPhone Service FAQ. The FAQ has some interesting tidbits about iPhone warranty, iPhone servicing and iPhone rentals. The FAQ details just about everything you could possibly want to know about what it will take to get the phone fixed. Let's face it... we're all going to have to get a new battery sooner or later, which means the iPhone will need to go back to Apple since the battery is soldered onto the logic board. Click to see a picture of the battery soldered to the board here.
Some highlights:
Will I be given an iPhone as the AppleCare Service Phone or will I be given a different type of phone?
AppleCare Service Phones are iPhones, so you can enjoy the use of an iPhone with all of your data while your iPhone is being repaired.
I just sent my iPhone to Apple for repair and forgot to transfer the SIM card to the AppleCare Service Phone. What do I do?
Please contact your local AT&T store to obtain a new SIM card. As Apple cannot guarantee that your SIM will be returned from the repair center, please explain to the AT&T representative that you lost your SIM card. The AT&T representative can transfer the proper account information to a new SIM card that you can use in your AppleCare Service Phone and then put back into your phone once it’s returned from being repaired.
Will I be able to load my content from my iPhone to the AppleCare Service Phone?
Yes, simply sync your AppleCare Service Phone with your computer using iTunes. All of the data that you synced from your iPhone to iTunes will now sync to the service phone for you to use.
Can I move my new and updated contacts and content from the AppleCare Service Phone to my iPhone?
Yes, simply sync your repaired iPhone with your computer using iTunes. Any data that you synced from your service phone to iTunes will now sync with your newly repaired iPhone.
Will I have to activate my AppleCare Service Phone?
No, there is no need to activate the AppleCare Service Phone. Simply transfer the SIM card from your iPhone to the AppleCare Service Phone and you will be able to make and receive calls. The first time you connect to iTunes with the service phone, you will need to provide your phone number, ZIP Code, and the last four digits of your Social Security number.
Will I lose any data from the iPhone that needs repair?
Apple will clear all the data on your iPhone during service. In order to preserve your data it is important that you backup the data on your computer by syncing your iPhone with iTunes. Data that has been added to your iPhone but has not been synced with iTunes will not be preserved.
